Frequently Asked Questions
General Questions
(scroll down for program specific information)
Where are your offices located?
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We have two locations for our service counties, our Central Office in Giddings and our Fort Bend Office in Rosenberg.
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Family Services F.A.Q.'s
What counties do your Family Services program serve?​
Currently we serve Austin, Bastrop, Colorado, Fayette, Fort Bend, and Lee counties. If you reside outside of these counties, you may check HERE to see which agency serves your area.
How do I know if I qualify for services?​
To receive Comprehensive Energy Assistance Program (CEAP) services you must reside within the Combined Community Action, Inc service area, and your household must qualify based on income limits set by the Texas Department of Housing and Community Affairs (TDHCA). If you are over-income there may be other programs we can refer you to or assist you with.
I need help with my light bill, what do I do?​
You will need to fill out our online application. Once you have filled it out you can submit it online, or if you don't want to submit it online, you can mail/fax/email it to our office. If you are local to Giddings you may also drop it off at our office in the Drop Box located at the back of the building.
What additional paperwork do I need to send in?​
For starters, just your application. That will give us an idea of the additional paperwork we will need from you. The most common items needed are proof of income, your current bill, proof of citizenship, photo ID, etc. Depending on the program more or less information may be required.
When will I get my appointment?​
As a Community Action Agency, we are mandated to serve vulnerable households first. Priority points are assigned to all households. Unfortunately, we are not able to give you a time frame for when your appointment will be scheduled.