Frequently Asked Questions
General Questions
(scroll down for program specific information)
What are your regular hours?
​
Our regular office hours are
Monday to Thursday 8am - 5pm
Friday 8am - 3pm
​
If you try to reach us during those times and we are not able to answer, please leave a message so that we can contact you back as soon as possible. We do not return calls when a message is not left for us.
Where are your offices located?
​
We have two locations for our service counties
Our Central Office is located at:
165 W Austin St (Hwy 290)
Giddings, Texas 78942
(979) 540-2980
and for Fort Bend County applicants only, our office is located at:
12300 Parc Crest Dr
Stafford, Texas 77477
(346) 515-1500
​
We strongly recommend calling before coming by our offices as schedules may vary for individual employees
​
Can I check the status of my application?
​
We truly appreciate your patience as we carefully review the many applications we have received. Our priority is to assist those in the most urgent need first, including seniors, individuals with disabilities, and households with children under five. Once those applications are processed, we will continue reviewing the remaining applications in the order they were received.
As soon as your application has been reviewed and processed, we will call you. Please be sure to answer when we reach out, as we must move forward with the next applicant if we are unable to make contact. Unfortunately, we are unable to hold a spot for missed calls.
If you have any further questions, please don’t hesitate to contact our main office at 979-540-2980. For inquiries related to Fort Bend County applications, please call 346-515-1500. We appreciate your understanding and look forward to assisting you.
Family Services F.A.Q.'s
What counties do your Family Services program serve?​
Currently we serve Austin, Bastrop, Colorado, Fayette, Fort Bend, and Lee counties. If you reside outside of these counties, you may check HERE to see which agency serves your area.
How do I know if I qualify for services?​
To receive Comprehensive Energy Assistance Program (CEAP) services you must reside within the Combined Community Action, Inc service area, and your household must qualify based on income limits set by the Texas Department of Housing and Community Affairs (TDHCA). If you are over-income there may be other programs we can refer you to or assist you with.
I need help with my light bill, what do I do?​
You will need to fill out our online application. Once you have filled it out you can submit it online, or if you don't want to submit it online, you can mail/fax/email it to our office. If you are local to Giddings you may also drop it off at our office in the Drop Box located at the back of the building.
What additional paperwork do I need to send in?​
For starters, just your application. That will give us an idea of the additional paperwork we will need from you. The most common items needed are proof of income, your current bill, proof of citizenship, photo ID, etc. Depending on the program more or less information may be required.
When will I get my appointment?​
As a Community Action Agency, we are mandated to serve vulnerable households first. Priority points are assigned to all households. Unfortunately, we are not able to give you a time frame for when your appointment will be scheduled.